Privacy Policy

SECTION 1 – OVERVIEW

This privacy policy will explain how Teaver uses the personal data we collect from you when you use our website.

Teaver keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 17 January 2021.

We operate in line with the EU GDPR (May 2018) Data Protection guidelines by aiming to maintain your personal rights and allow you to change or withdraw your consent options at any time.

SECTION 2 – REQUIREMENTS

  • Our website and products are targeted at persons over the age of 16.
  • You can explore our website without giving us any of your personal details. However, if you decide to buy products from our online shop, enter a competition or sign up for our newsletter, then you will need to provide some personal details.
  • When you register on our website or place an order, we collect from you: your name, email address, postal address, phone number, and order history if applicable.
  • If you only register for our newsletter, then we will only collect your name and email address.
  • We will keep a record of any emails that we exchange with you.
  • We also collate anonymous, aggregate statistics about the website traffic, sales and other commercial information which we use to improve our service to you.

SECTION 3 – DATA COLLECTION BY TEAVER

You directly provide Teaver with most of the data we collect when you:

  • register online or place an order for any of our products;
  • voluntarily complete a customer survey or provide feedback on any of our message boards or via email;
  • use or view our website via your browser’s cookies.

SECTION 4 – REASONS FOR DATA COLLECTION

We collect your data so that we can:

  • process your order and manage your account;
  • email you with special offers on other products and services we think you might like;
  • improve our website and the products we offer based on the information and feedback we receive from you;
  • provide personalised products, communications and targeted advertising as well as product recommendations to you;
  • improve customer service by taking into account your feedback.
Payment processing on our website

Financial transactions relating to our website and products are handled by our payment services providers: Stripe and Google Pay. We do not have access to or store your payment information ourselves. We are PCI compliant and we do not store your credit card information. It will be processed by either Stripe or Google Pay. Both of these providers have their own privacy policies which we encourage you to refer to find out how they use your data.

SECTION 5 – DATA PROTECTION AND RETENTION

Making sure that your information is secure is very important to us. In order to prevent unauthorised access or disclosure, we have put in place suitable electronic procedures to safeguard and secure the information we collect online.

Teaver will keep your data for as long it is required by our services. If it’s no longer required, we will either erase it or anonymise it. In case a user deletes his/her account on our website, we will keep their data for 60 days. Once this time period has expired, we will delete the data. You also have a right to data erasure under this policy. 

SECTION 6 – MARKETING

Teaver would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. There will also be a link present providing you with the option of opting out from our mailing list. If you no longer wish to be contacted for marketing purposes, please let us know at daniela@teaver.co.uk.

SECTION 7 – DISCLOSURE OF USERS DATA

We will not disclose your personal data to any other party other than:

  • in the event that we sell any or all of our business;
  • where we are legally required by law to disclose your personal data;
  • to enable fraud protection and reduce the risk of fraud.

SECTION 8 – USER ACCOUNT AND LOGIN DATA

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account and password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else or if the password is being, or is likely to be, used in an unauthorised manner. Our website is secure (HTTPS/SSL) and all passwords are encrypted.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided us when registering. You can access and update much of the information you provided us with in the ‘My Account’ area of the website.

SECTION 9 – USER DATA PRIVACY RIGHTS UNDER TEAVER POLICY

Teaver would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following rights:

  • Access – You have the right to request Teaver for copies of your personal data. We charge you a fee of £5 for this service.
  • Rectification – You have the right to request that Teaver correct (or complete) any information you believe is inaccurate (or incomplete).
  • Erasure – You have the right to request that Teaver erase your personal data, under certain conditions.
  • Restrict processing – You have the right to request that Teaver restrict the processing of your personal data, under certain conditions.
  • Object to processing – You have the right to object to Teaver’s processing of your personal data, under certain conditions.
  • Data portability – You have the right to request that Teaver transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Complain to a supervisory authority – You have the right to the Information Commissioner’s Office.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at this email: daniela@teaver.co.uk.

SECTION 10 – COOKIES POLICY

Our website used cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. For further information, visit allaboutcookies.org.

10.1. Usage of Cookies

Teaver uses cookies in a range of ways to improve your experience on our website, including keeping you signed in, or understanding how you use our website.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

10.2. Types of Cookies

There are a number of different types of cookies, however, our website uses:

  • Functionality – Teaver uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in.
  • Advertising – Teaver uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Teaver sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
10.3. Managing and Removing Cookies

You can set your browser not to accept cookies, and allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

SECTION 11 – USAGE OF GOOGLE ANALYTICS SERVICES

Teaver uses the service of Google Analytics in order to collect information about the use of our website. Google Analytics collects information such as how often users visit this website, what pages they visit when they do so, and what other websites they used before coming to this site. The usage of Google Analytics is only for making our website services and user experience better. Google Analytics collects only the IP address assigned to you on the date you visit this website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this website is restricted by the Google Analytics Terms of Use (https://marketingplatform.google.com/about/analytics/terms/us/) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this website by disabling cookies on your browser.

SECTION 12 – THIRD-PARTY WEBSITES

Teaver website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

SECTION 13 – CONTACT US

If you have any questions about Teaver’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at daniela@teaver.co.uk.